Airport Transfer & Private Taxi Services – skytransfer-frankfurt
1. Scope of Services
These Terms and Conditions apply to all services provided by skytransfer-frankfurt, located at Hanauer Landstraße 330, 60314 Frankfurt am Main, Germany.
The company offers airport transfer services, private taxi rides, and long-distance transportation across Germany and Europe.
By booking a service, the customer agrees to these terms.
2. Services Provided
skytransfer-frankfurt provides:
- Airport transfers to and from Frankfurt Airport
- Private taxi and chauffeur services
- Long-distance transfers within Germany and across Europe
- Optional meet & greet service at the airport (upon request)
All services are carried out by professional drivers and in suitable vehicle categories.
3. Booking and Contract Formation
Bookings can be made via:
- Website (online booking form)
- Phone
A contract is considered valid once the booking is confirmed by Skytransfer-Frankfurt.
Customers must provide accurate details, including:
- Pickup location
- Destination
- Date and time
- Number of passengers
4. Pricing and Payment
Pricing is based on:
- Vehicle category (Sedan, Estate, Kombi, Van, S-Class)
- Distance (per kilometer pricing)
- Base fare (0–12 km)
- Hourly booking (if applicable)
All prices are fixed and transparent, unless otherwise agreed.
Accepted payment methods:
- Cash
- Card
- Online payment
5. Waiting Time and Flight Delays
For airport transfers:
- Free waiting time: 30 minutes after the scheduled pickup time
- Flight delays are monitored if flight details are provided
Additional waiting time may be charged.
6. Cancellation Policy
Free Cancellation
Customers can cancel free of charge up to 24 hours before the scheduled pickup time.
Late Cancellation
Cancellations made less than 24 hours before pickup will incur a 50% charge of the total fare.
No-Show
A no-show occurs if the passenger:
- Does not arrive at the pickup location
- Cannot be reached within the waiting time
In such cases, the full fare will be charged.
7. Refunds
Eligible refunds will be processed within 14 to 30 days from the cancellation date using the original payment method.
8. Customer Responsibilities
Customers are responsible for:
- Being present at the agreed pickup location on time
- Providing accurate booking information
- Informing the driver of any changes in advance
9. Liability
skytransfer-frankfurt is not liable for:
- Delays caused by traffic, weather, or unforeseen circumstances
- Missed flights unless caused by gross negligence
Liability is limited to the extent permitted by applicable law.
10. Data Protection
Customer data is processed in accordance with applicable data protection laws.
For more information, please refer to our Privacy Policy.
11. Governing Law
These terms are governed by the laws of the Federal Republic of Germany.
The place of jurisdiction is Frankfurt am Main, where legally permitted.
12. Contact Information
skytransfer-frankfurt
Hanauer Landstraße 330
60314 Frankfurt am Main
Germany
Email: info@skytransfer-frankfurt.de
Phone: +49 174 9292921
