Q: How do I book a transfer?
A: Book directly on our Website or contact us by email/phone with your travel details.
Q: What details do I need to provide?
A: Flight/train number, pickup location, destination, date/time, passengers, luggage count, and contact phone/email.
Q: What if my flight is delayed?
A: We monitor flights — if delayed, free waiting time adjusts automatically (airport pickups). Please inform us if you experience significant delays.
Q: Can I change my booking?
A: Yes — change requests must be submitted in writing and may be subject to fees if within 24 hours of pickup.
Q: Are child seats included?
A: Child seats are provided upon request — add at booking (may incur a surcharge).
Q: What if I have extra luggage?
A: Declare any oversized or extra luggage at booking — it may require a larger vehicle and additional costs.
Q: What happens in case of cancellation by the company?
A: We’ll contact you with alternatives or issue a full refund.
